In surveys that J.D. Power and Associates has conducted with verified owners of the Lincoln MKZ, the people that actually own one told us what they like and don’t like about their car. Note that the data below relates to the 2009 MKZ, which is similar to the updated 2010 model.

What Owners Like:

“[I like the] size. It’s not too small or large.”

“Solid, conservative looks.”

“Car is sleek, sporty, elegant with good gas mileage.”

“Styling is sporty, yet elegant.”

“It is a beautiful car, and a pleasure to drive.”

“Driving is a true pleasure. Love the car!”

“It drives like a dream, and rides like it.”

“Fun to drive.”

“Ease of handling in city driving and parking.”

“Smooth ride, and quiet.”

“Smooth ride on poor roads.”

“Handling – this car handles great.”

“Excellent pick up, acceleration.”

“Very good acceleration.”

“Drivability and cornering, pick up for passing.”

“Engine [is] efficient, smooth, [with] plenty of power [and] acceleration.”

“Gas mileage [is a] pleasant surprise.”

“Gas mileage is exceptional, especially on the expressway.”

“[I like that it] uses regular gas.”

“Very quiet at highway speeds.”

“Seat comfort and support best of vehicles shopped.”

“Front seat comfort and support.”

“Easy to get comfortable quickly, and get in and out of the car.”

“Supreme comfort surrounds [me] comfortingly.”

“Comfortable when taking long trips.”

“Comfort, safety, reliability.”

“Love the media center, navigation, and Sync.”

“Bluetooth capability [is] very convenient.”

“Sync hands-free system is easy to use.”

“Sound system is well balanced, great sound.”

“Entertainment system [provides] quality sound.”

“Excellent sound without distortion, tininess, or overbearing bass.”

“If you don’t have your keys you can still get into car with your code.”

“The trunk is very roomy.”

“Large trunk and folding rear seats.”

“Excellent lighting, overall.”

“I like the paint. It looks great.”

“Overall quality [is] very high.”

“Quality – outstanding quality.”

“Ford’s reputation [for] reliability [and] economic position.”

“I’m highly pleased with all aspects of the car.”


What Owners Don’t Like:

“Doesn’t have 5-year, 100,000-mile warranty.”

“Fuel economy not quite as expected.”

“Gas mileage not great.”

“Gas mileage not as advertised.”

“Handling is soft. This is not a sports car.”

“Rear styling too gaudy.”

“I wish the rims were classier looking.”

“Seats too small, not comfortable.”

“The seats are very hard.”

“Front seat should be wider.”

“Seats [are] very hard to get out of.”

“Not enough headroom.”

“Front and rear headroom makes [it] difficult getting in and out.”

“Need another storage compartment in [the] front seat.”

“Need more front seat cupholders.”

“Not enough cup holders, or rear leg room.”

“Not enough head and leg room in rear seat.”

“The armrest needs to be a little longer.”

“Glove compartment [is] too small.”

“The steering wheel should be leather-wrapped all the way around and be slightly smaller in diameter.”

“[A] heated steering wheel would be nice.”

“Wiper/lights lever is awkwardly located.”

“Ash tray [is] too small, inconvenient location. No rear ash trays for smokers.”

“Side view mirrors [are] too small.”

“Glare from windshield is pretty bad. Reflection from dash.”

“Dashboard reflects sunlight.”

“Can’t easily see out [of] rear window.”

“Rear visibility [is] poor.”

“I can’t see well out of back window.”

“Hard to judge distance when backing up.”

“Hard to see out rear window.”

“Trunk is difficult to open and close. Nothing to grab onto.”

“Trunk should have a handle or knob. Hard on fingernails.”

“I break fingernails trying to open trunk.”

“No finger grip on trunk lid. Hard to lift with gloves on.”

“Trunk lid does not come up far enough when [released].”

“Trunk has no handle to grasp when opening.”

“Trunk [is] hard to open.”

“Trunk doesn’t pop up.”

“Trunk doesn’t go up when you hit release.”

“Trunk difficult to close [and] latch.”

“Trunk needs some kind of closing device.”

“Trunk/cargo space is too small.”

“[I don’t like] that darned donut tire for a spare. Hate them.”

“Hood is not spring [supported] so you need to lift it and hook rod.”

“The car should come with a spoiler like the Fusion does.”

“No front hood ornament as on previous Town Cars.”

Note: This review was published on October 19, 2009. It may not reflect data that has become available for this vehicle since that date.