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Turning Information into Action

Latest News  |  November 07, 2009

 bullet 11.06.2009 Jacob George to Lead China Operations for J.D. Power Asia Pacific
-Jacob George to Lead China Operations for J.D. Power Asia Pacific
 bullet 11.05.2009 Satisfaction Increases Considerably among Auto Insurance Claimants, Due to Dramatic Improvements in Settlement Timing and Perceptions of Fairness
-2009 Auto Claims Satisfaction Study
 bullet 11.04.2009 Amid High Energy Prices in the UK, Communication about Rate Changes and Cost-Saving Measures Is Critical to Satisfaction with Utility Suppliers
-2009 UK Electricity and Gas Supplier Customer Satisfaction Study
 bullet 10.29.2009 Proactive Communication with Customers is Critical to Increasing Maintenance Visits for Automotive Dealer Service Facilities in Japan
-2009 Japan Customer Service Index (CSI) Study
 bullet 10.29.2009 Overall New-Vehicle Initial Quality in China Improves Substantially, with Quality Gap Narrowing between Chinese Domestic and International Brands
-2009 China Initial Quality Study

Spotlight: Use Technology Certification to Gain a Competitive Advantage

Industry leaders in Technology use J.D. Power and Associates CTSS certification program to demonstrate to customers that their support operations are among the highest in the industry.

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Environmental Sustainability:
A New Report

Environmental Sustainability

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Focus On:
China

J.D. Power Asia Pacific China offers clients key insights into consumer behavior that provide an opportunity to gain a competitive advantage. Our marketing information services, coupled with our unique ability to provide a full suite of solutions, help organizations effectively navigate this challenging environment.

Green Home Building

J.D. Power’s inaugural report on green home building provides insights into new-home buyer perceptions about environmentally friendly features for new homes.

Find out which green features consumers expect most, how much are they willing to pay for these features, how to measure the effectiveness of green homes, and more.

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Turning Information into Action

Industry Perspectives

Watch Video2009 UK Electricity and Gas Supplier Satisfaction Study - Now Playing Now Playing

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Upcoming Events
February 11 - 12, 2010
State of the Industry Roundtable - 2010
(in conjunction with NADA)
Rosen Centre
Orlando, Florida
   
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