Leadership Team

The J.D. Power and Associates executive team is comprised of experienced professionals, analysts, economists, and consultants who are dedicated to the firm's philosophy of providing businesses with independent and unbiased research based on "the voice of the customer."

By working with our clients, we help them improve quality and customer satisfaction and meet their business objectives.

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Finbarr O’Neill	President
John Humphrey	International Operations
Kevin Keegan	Global Research Operations
Gary Dilts	Global/Automotive
Geoffrey Broderick	Power Information Network
Gary Tucker	U.S. Services and Emerging Industries
Richard Belanger	Information Technology
Peter Marlow	Corporate Communications and Marketing
Nilo Ramos	Corporate Finance
Stuart Greif	Business Development and Strategic Planning
Alexander Arrieta	Human Resources

What does J.D. Power and Associates do?

J.D. Power and Associates:

• Conducts research and offers consulting and performance improvement services that are used by a variety of industries to improve product quality and customer satisfaction.

• Bases research solely on responses from millions of consumers and business customers worldwide.

• Conducts the research and publicly announces the results.

• Offers analysis based on consumer feedback to product and service providers to help them improve their businesses.

• Does not publish or incorporate the opinions of J.D. Power and Associates in rankings.

• Presents nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction.

Visit the J.D. Power Consumer Site Search J.D. Power Press Releases

What does J.D. Power and Associates do?

Visit the J.D. Power Consumer Site
Search J.D. Power Press Releases