About the Company | Message from the Founder | Key Strengths
About the Company
Established in 1968, J.D. Power and Associates is a global marketing information company that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the company’s services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends. On April 1, 2005, J.D. Power and Associates became a business unit of the McGraw-Hill Companies.
J.D. Power and Associates is best known for its work in the automotive industry. However, in recent years, the company has expanded to serve a number of other industries, including telecommunications, travel and hotels, marine, utilities, healthcare, homebuilder, consumer electronics and financial services.
J.D. Power and Associates enables better results for business and consumers through credible, meaningful, and easily accessible customer-based information.
The company also brings the language of customer satisfaction to consumers and businesses in a number of countries around the world, including India, Japan, Taiwan, China, Philippines, Indonesia, Singapore, Thailand, Malaysia, South Africa, Canada, Mexico, United Kingdom, Australia, New Zealand, Germany and France.
J.D. Power and Associates includes more than 800 professional analysts, statisticians, economists, consultants, experts in demographics and consumer behavior, and administrative support personnel. Headquartered in Westlake Village, California, a suburb north of Los Angeles, J.D. Power has five U.S. offices and international locations serving Canada, the United Kingdom/Europe and the Asia Pacific region. Finbarr O’Neill is the president and J.D. Power III is the founder.