Quality and Customer Satisfaction | Consulting | Training | Forecasting | Power Information Network
Performance Improvement and Training Services
J.D. Power and Associates provides clients with the insight and business tools to ensure that strategies, business practices, and performance-improvement initiatives are aligned with customer expectations. The firm provides executive coaching, leadership training, and organization-wide measurement processes to help organizations align with customer-centric principles.
Performance improvement and training services include Web-based instruction, multimedia learning, and computer-based training modules and tools. We apply proven adult learning principles with fun, interactive learning simulations to create innovative experiences. The firm provides a wide range of delivery platforms, from high-tech to integration with traditional instruction.
Core Offerings:
Power Academy™ Programs
Programs range from one to three days and include learning simulations and assessment tools (executive, organizational, 360°, and self assessment are options). Power Academy™ programs include:
- Customer-Centric Leadership™
- Customer-Centric Leadership for Executive Teams (half-day and full-day programs)
- Customer-Centered Leadership—Core Principles (one-day program)
- Customer-Centric Leadership—Organizational Alignment (three-day program) Developing High Performing Teams
- Personal Leadership: The Power to Create Results™
- SatisfACTION™ Workshop—Transforming Research into Action
E-Learning Center
Our distance-learning programs, which have been provided to more than 30,000 students worldwide, combine state-of-the-art, computer-based delivery methods with proven adult learning methodologies. Our e-learning methods combine computer-based training (CBT, Web-based or CD-ROM) with assessment, communication, and reinforcement processes to ensure that learning is interactive and ongoing. Programs include:
- Computer-based and Web-based training
- Pre-and post-training assessment
- Web-site chat rooms and online learning communities
- Virtual classroom and blended learning programs
- Online performance management systems
Performance Improvement/Assessment Center
Objective training evaluations, needs assessment, and performance audits ensure that clients are gaining the desired impact and results. We provide the following services:
- Executive Strategic Support
- Performance Improvement Audits™
- Training Needs Assessment
- Training Evaluation
- One-on-One Counseling and Coaching
Communication and Design Strategies
We position companies ahead of the competition by communicating their brand through research, positioning, identity, and naming. We integrate the brand into everything that represents the company, from marketing collateral and packaging to digital media presence and new products.
Our specialists offer the following creative services
- Marketing collateral and promotional materials
- Corporate communications
- Meeting in a Box™ and meeting and event management
- Sales tools
- Multimedia presentations
- Web site design
To inquire about J.D. Power and Associates Training Services, click here.