About Our Awards | Search Awards/Studies | Certification Programs | JDPower.com
J.D. Power and Associates Dealer of Excellence Program:
An Outstanding Customer Experience
Maintaining high customer satisfaction and successfully differentiating your retail operation within a highly competitive market environment is a challenging task. For years, automotive manufacturers have looked to J.D. Power and Associates research to determine consumer expectations, increase sales and demonstrate a commitment to building quality vehicles that delight consumers.
Now, J.D. Power and Associates has identified a set of key dealership Sales and Service Standards. These standards represent the activities and experiences that top-echelon dealers provide to their customers for a truly outstanding experience. The standards complement and enhance sales and service satisfaction measurements.
J.D. Power and Associates is now offering a unique program to automotive retailers: the J.D. Power and Associates Dealer of ExcellenceSM program and recognition. To qualify, dealers must demonstrate they fulfill the following essential criteria:
- Maintain high sales and service satisfaction scores in their manufacturer-sponsored research for their retail operations
- Demonstrate they have implemented and are complying with the J.D. Power and Associates Sales and Service Standards
For a list of the current Dealers of Excellence, click here.
To view the Dealer of Excellence Program consumer video, click here.