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Automotive Finance Overview
Overview
Over the course of the past five to seven years, the increasing rate environment has changed the landscape of the automotive finance industry. There are many effects, actions, and reactions to this increasing rate environment. The renewed interest in leasing, direct lending and customer expectations have all played a role in shaping the industry today. Players in the automotive finance industry will need to completely understand these market forces and view them as an opportunity to seize instead of an issue to address or resolve. The only way providers can hope to thrive amid this wave of change is by understanding, anticipating, and satisfying customers’ needs on a continual basis.
J.D. Power provides actionable research and solutions based on the opinions of thousands of customers, and help companies understand what customers are thinking and what they really want, need, and look for from their Automotive Finance provider.