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Banking Overview
Overview
In the world of banking, too much capacity continues to chase too little growth. In many respects, it’s a zero-sum game with enormous resources being expended to move relatively stagnate share around. Many banks compete for share by offering free checking, no fees, and other incentives that are easily replicable and offer no sustainable competitive advantage. What is difficult to duplicate is superior customer satisfaction.
J.D. Power provides actionable research and solutions based on the opinions of thousands of customers, and help companies understand what customers are thinking and what they really want, need, and look for from their bank.