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Certification Programs
J.D. Power and Associates conducts certification programs designed to help companies document their superior performance and distinguish themselves from the competition. Certified companies can send an unambiguous message to customers that their organization is dedicated to providing the highest level of customer satisfaction. Certification programs include:
Call Center Certification
For call centers seeking to distinguish themselves in this highly competitive market, the J.D. Power and Associates Call Center Certification Program sends a clear and unequivocal message that your call center is process-oriented, professionally managed, and focused on providing the highest levels of customer satisfaction.
Download brochure (pdf)
Call Center Assessment
The Call Center Assessment is a systematic approach to understanding customer needs and expectations and comparing them against support mechanisms in place for the organization to succeed.
The assessment outlines the extent to which the internal operations are designed to deliver customer satisfaction. It rates your company's performance in operational effectiveness and customer satisfaction while providing a high-level quantification of the value (ROI) that could be achieved with addressing the opportunities.
Download brochure (pdf)
Distinguished Hospital Program
The Distinguished Hospital Program enhances other publicly available measures of clinical quality by recognizing hospitals that achieve the highest level of patient satisfaction. This ground-breaking program helps consumers identify hospitals that provide an outstanding patient experience. Being Distinguished by J.D. Power and Associates can deliver a competitive advantage for hospitals and drive market share, revenue, and clinical quality and improved operating margins.
View a Distinguished Hospital Program Fact Sheet (pdf)