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Recognizing Hospitals for Service Excellence:
The J.D. Power and Associates Distinguished Hospital Program

Now, more than ever, consumers are demanding more and better information about where to seek medical care. To stay ahead of the competition, hospitals must find unique and meaningful ways to differentiate themselves in the eyes of consumers, doctors, employers, and managed care organizations.

Many hospitals are doing the right thing and are looking for a way to get caught doing it

The firm's Distinguished Hospital Program enhances other publicly available measures of clinical quality by recognizing hospitals that achieve the highest level of patient satisfaction. This ground-breaking program helps consumers identify hospitals that provide an outstanding patient experience. Being Distinguished by J.D. Power and Associates can deliver a competitive advantage for hospitals and drive market share, revenue, clinical quality and improved operating margins.

To find out about participating in the Distinguished Hospital Program, click here.

Hospitals Recognized for Service Excellence - 2009
		The following hospitals have been recognized by J.D. Power and Associates for providing patients with an outstanding service experience.

View Hospitals Recognized for Service Excellence

Inpatient
	Outpatient
		Emergency Department
			Maternity
				Cardiovascular
					Press Release
							Bayhealth Medical Center – Dover, DE
							Carolinas Medical Center – Charlotte, NC
							Carolinas Medical Center-Mercy – Charlotte, NC
							Carolinas Medical Center-NorthEast – Concord, NC
							Carolinas Medical Center-Pineville – Pineville, NC
							Carolinas Medical Center-University – Charlotte, NC
							Catawba Medical Center – Hickory, NC
							Clarian West Medical Center – Avon, IN
							Doctors Medical Center – Modesto, CA
							Frye Regional Medical Center – Hickory, NC
							Hackensack University Medical Center – Hackensack, NJ
							Helen Keller Hospital – Sheffield, AL
							Holy Name Hospital – Teaneck, NJ
							Lake Pointe Medical Center – Rowlett, TX
							Norton Suburban Hospital – Louisville, KY
							Paramus Surgical Center – Paramus, NJ
							Riverview Medical Center – Red Bank, NJ
							Saint Francis Hospital-Bartlett – Bartlett, TN
							Saint John's Mercy Medical Center – St. Louis, MO
							Saint Joseph East – Lexington, KY
							Saint Joseph Hospital – Lexington, KY
							Syosset Hospital – Syosset, NY
							The Nebraska Medical Center – Omaha, NE
							The Valley Hospital – Ridgewood, NJ
							The Women's Hospital – Newburgh, IN
							Thibodaux Regional Medical Center – Thibodaux, LA
							Valley View Hospital – Glenwood Springs, CO

PLEASE NOTE: Hospitals recognized for providing patients with service excellence under the Distinguished Hospital Program are not recommendations or endorsements of any hospital for a particular purpose. A patient's decision about where to seek medical care should take into consideration factors beyond those reflected in this program, and should be made in consultation with the patient's healthcare provider.