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Benchmarking Studies
Independent Benchmarking Studies
J.D. Power and Associates independent benchmarking studies are based on an industry assessment via surveys sent to thousands of customers who use insurance services. J.D. Power independently funds and conducts industry- wide assessments of insurance carriers annually and publicly announces highlights and findings through its Consumer Center Web site and the media.
- Establish benchmarks for quality and customer satisfaction
- Understand their strengths and weaknesses and those of their competitors
- Identify specific tactics to improve quality and customer satisfaction
All Insurance studies are available through J.D. Power Compass.™ This online method of delivery allows easy navigation through data and reports providing a number features and benefits including:
- Web portal delivery for easy accessibility
- 24/7 Detailed data and robust tools giving users the control to conduct provider-to-provider and provider-to-industry comparisons down to the finest details of performance
- Gap point analysis that graphically displays the positive or negative gap on key driver performance between any two providers of choice profiled in the study
- Ability to capture your analyses for download into common applications such as Excel and PowerPoint
- A number of reports presenting key findings, industry trending, and connections; reports are in PDF format, downloadable and printable
- Access to a complete, downloadable dataset that includes all information collected in the study
Insurance Agency Satisfaction Study
The 2009 Insurance Agency Satisfaction Study examines the opinions and perceptions of independent agents and agency staff regarding the insurers they work with for personal lines property and casualty insurance.
Insurance Agency Satisfaction Study Brochure (pdf)
Homeowners Insurance Study
The
J.D. Power and Associates 2009 National Homeowners Insurance StudySM provides insight into every aspect of the customer’s experience with homeowners’ insurance carriers. Modeled after the
J.D. Power and Associates National Auto Insurance StudySM, the study provides actionable insights that help property insurance providers better understand the shopping characteristics, satisfaction, loyalty, and service experience of today’s homeowners insurance customers.
2009 National Homeowners Insurance Study Brochure (pdf)
Insurance Auto Claims Study
The
J.D. Power and Associates 2009 Auto Claims StudySM sets a quality benchmark for the industry by examining customer satisfaction with recent auto claims made with the top 20 insurance carriers in the U.S. The study assists carriers in better understanding the needs and expectations of customers during this most critical period of their carrier experience.
2009 Auto Claims Study Brochure (pdf)
National Auto Insurance Study
The
J.D. Power and Associates 2009 National Auto Insurance StudySM examines customer satisfaction among auto insurance customers of the top insurance carriers in the U.S. The study provides carriers with a deep understanding of the day-to-day experiences of customers addressing factors that drive overall satisfaction including policy offerings, interaction, billing and payment, price, and claims.
2009 National Auto Insurance Study Brochure (pdf)
Insurance Shopping Study
The
J.D. Power and Associates 2009 Insurance Shopping StudySM is the latest evolution of the company’s more than ten-year history in conducting customer research in the auto insurance industry. The study provides an in-depth look at the entire auto insurance policy purchase funnel to reveal which customers are shopping, what triggers shopping behavior, their attitudes and perception of auto insurance brands, and how consumers make their purchase decisions.
2009 Insurance Shopping Study Brochure (pdf)