Homebuilder | Certification Program | Home Mortgage | Home Insurance | Home Buyer/Seller
Home Insurance
J.D. Power and Associates provides insight into the experiences of home insurance customers. This information allows insurance providers to better understand the current state of the industry and benchmark key competitors.
Homeowners Insurance Study
The Homeowners Insurance Study explores the shopping characteristics, satisfaction levels, and the service experience of homeowner's insurance customers. This research supports the development of strategies for attracting new customers, improving satisfaction, and tailoring insurance services to better meet the evolving needs of homeowners.
Proprietary Research
J.D. Power and Associates also conducts custom research and customer satisfaction measurement and tracking on a proprietary basis. Proprietary services include:
- Customer satisfaction tracking studies to measure improvement over time
- Quality tracking studies
- Sales tracking
- Retailer quality audits
- Certification programs to ensure compliance with predetermined industry benchmark standards
Clients gain access to weekly, monthly or quarterly data to identify issues and implement process improvement in the areas of quality and customer satisfaction.
To inquire about home insurance proprietary research, click here.