Hotel | Hotel Certification | Airport | Airline | Rental Car | Web Site | Casinos
Hotel Certification
J.D. Power and Associates hotel certification programs are based on the industry benchmark for excellence in guest satisfaction. An independent, third-party affirmation by J.D. Power and Associates may enhance a hotel's reputation and reinforce the hotel's commitment to providing an outstanding guest experience.
Certification is available to individual hotel properties that achieve and maintain the highest levels of customer satisfaction, as measured by J.D. Power and Associates syndicated research and satisfaction benchmarks.
The J.D. Power and Associates certification designation may translate into greater perceived value and provide hotel guests with another reason to visit a particular hotel property or recommend it to others. By ensuring guest satisfaction, hotels may enjoy numerous benefits-from lower operating costs and enhanced brand loyalty to an increase in personal referrals.
To inquire about hotel certification programs, please click here.
Other Proprietary Services
- Online exploratory focus groups to evaluate new concepts, ideas, and programs
- Benchmark information and research
- Consulting services to help identify and respond to critical issues
- Best-in-Class Analysis
- Web site evaluations
- Call Center Certification
- Custom ad-hoc research