Overall Experience: This score is based on how customers rate every aspect of their customer experience with the eye care retailer where they made their most recent purchase in the past 12 months. Close Eyewear Purchase Experience: This score is based on how customers rate the service they received from the retailer’s staff during the purchase and fitting of eyewear. Close Cost: This score is based on how customers rate the cost of eye exams, eyeglass lenses, frames, contact lenses, and other related purchases at this retailer. Close Store Environment: This score is based on how customers rate the eye care store on comfort, cleanliness, and the overall appearance of the retail store or department where they made their most recent purchase. Close